Shipping & Delivery

Swiss Diet Organisation

Delivery is tracked and made through DHL/TNT/Fedex/Swiss POST or any other equivalent courier service, into the EU and in all other countries.

Shipping costs
 Country Value order below $150  Value order above $150 
 Continental US $15FREE
 Alaska and Hawaii $20FREE

Unless stated otherwise, the goods will be shipped out within 2 to 4 working days.

If not all products ordered are in stock, we will contact the customers to provide either a later delivery or other available comparable products with same value. In the case that the client will not accept one of these options; we will reimburse any payments already made immediately.

Should it not be possible to deliver the goods due to a fault on your part, despite three delivery attempts, we may cancel from the contract. The value of the product will be reimbursed minus shipping costs and any other costs incurred during delivery attempts and returns. We reserve the right to not reimburse the value of the product if the extra costs exceed its value.

Nor’easter Medical is not liable to offer refunds if the product is not returned in its original package and unopened

Return Policy

We make it a goal to never leave a customer dissatisfied. We work hard to make sure that every order is correct and sent out in a timely manner.

Returns are accepted within 30 days from the time the order was placed as long as the products are unopened, and returned in the same re-sellable condition deemed by us.

30 Day Return/Exchange Policy - If you are not satisfied with the products you purchased from, please return them for a refund of the purchase price, less a 20% restocking fee. If you choose to exchange your products, no restocking fee will be charged. All returned items must be in new unused condition and packaged/sealed in the original manufacturers' packaging. All products must be returned before a refund may be issued. After the return has been received, please allow 3-5 business days for your account to be credited minus return shipping charges

Damaged Products - If item(s) included in your order arrive damaged or defective, please contact us via the contact form and we will replace the product immediately.

Placing an order indicates that you have read and understand our return policy and shipping information.

How to Return a Product:

  • Contact us- Use the Contact Form on our website to request your return. Please include your order number in the description box, and the reason for your return.
  • Returning the product(s)- If your request falls under the terms of our refund policy, you will be issued a return address label via email to package, and ship the products back to us.
  • Receiving your refund- Once the approved return has been shipped and received (in the same re-sellable condition it was sold), Please allow 3-5 days for the refund to be credited back to your account minus return shipping charges

If you have any questions about returning a product, please contact us!